OnSong 2024

Privacy Policy

OnSong believes in your privacy. Like other connected services, we sometimes need a little bit of information about you to make things work. The following explains what we ask for, and how it's used, so you can make good decisions about your personal information.

Personal Information

OnSong is an account-based app that lets you access your features from multiple devices, platforms, and versions. We want you to be able to access all OnSong has to offer with a paid account. When you first use OnSong 2024, we ask you to setup this account. We prompt you for:

E-mail Address
First and Last Name
Password

It's common to ask for this information so we can keep in touch and to establish an account. In July 2023 we've made this information optional so that any personally identifiable information can easily be omitted, albeit with potential limitations. For instance, without an email address or password, you will not be able to sign into other devices or the OnSong website to access your features. Of course you can always go into the Account Editor within the app and set that up at any time.

Data Usage

OnSong does not share your personal information with any third-party companies and your information is used solely for accessing your account and transactional communications. You can manage other forms of communication you receive from OnSong. We abide by General Data Protection Regulation (GDPR) so you can opt in and out of email mailing lists to stay in the loop about our products and services. OnSong does periodically send promotional information about third-party companies but never shares your information with them. What's shared with OnSong stays with OnSong.

Some non-identifying data may be used for improvement of OnSong services and features. For instance, how the app is used and what features are accessed may be aggregated to help focus product development and quality assurance. OnSong never sells or uses any personally identifying information. You won't get ads for a StairMaster™ for playing Led Zeppelin.

Cookies and Tracking

While OnSong 2024 does not require an Internet connection to operate, there are many web-based resources that can be accessed through the app including our own website at onsongapp.com. Each website, including third-party websites, may contain prompts to allow or disallow cookie usage. OnSong uses the built-in web browser for these requests so your web browser privacy settings apply to each HTTP transaction. Cookies can only be set by these web-based requests per your consent on a per-website basis. In other words, we don't know what those other websites might do with your data, so please check and agree to their terms and privacy policies before using those services.

OnSong does not track your usage within the OnSong 2024 app but even if we did, it would only be to collect aggregate metrics to make for a better user experience.

We've always been against ad-based apps, but we've recently added the ability for new users to try out otherwise paid features for a limited time by watching an ad. This uses Google AdMob to serve ads which prompts for consent for data usage regarding that service if you opt to watch an ad. Of course you can decline consent which will result in ads not being available to temporarily preview features. Please see website usage for more details below.

Website Usage

If you access the OnSong website, there's a different privacy policy. That's because we use a number of third-party frameworks and services that are unique to our website content and services. For instance, you may make purchases on our website which requires additional data necessary to complete the payment transaction.

We also prompt you on our website to consent to cookie usage. Declining to accept cookies will only retain a cookie for authenticated session state on the website. If we didn't do this, things would break. This generated random code is non-identifiable and is only used for the operation of the website and cannot be used for any tracking purposes outside of the website. If you consent to cookies, other services such as Google Analytics will be allowed to set cookies tracking standard web metrics and reporting. Again, you can learn about this by reading our website privacy policy.

Passwords and Authentication

OnSong does not store any passwords used to access web-based services within the app. Instead, when you sign into your OnSong account or third-party services, we use web-based authentication methods over secure socket layers to authenticate you. Once authenticated, a unique token is returned. This token is stored securely in your device's keychain so you can continue to access the service without having to login again. Some third-party content services accessible through OnSong 2024 may store this authenticated state using a cookie. Please see the third-party website for specific terms of use and privacy policies regarding those services.

If you have password-protected PDF files, you may be prompted to enter a password. This is retained in plain-text on your device in your OnSong library database so that the PDF file can be viewed during a live performance with additional prompting. Please keep in mind that this password may be transmitted if you share the song or backup the library and upload it to a remote storage location.

Data Retention, Rights, and Deletion

If you're concerned about your data, you can always manage your account to delete your email address, name, etc.

Of course you may no longer use OnSong 2024 and want to clean up any data you've provided us. I mean we'll be sad to see you go, but we understand. You can always cancel your subscription and even delete your account. Keep in mind that this will terminate any features you are using, so it's likely safer to just delete your personally identifiable information in your account profile or reach out for billing support if you need assistance.

When you submit cases to our support team, your library and settings are also transmitted for the sole purpose of troubleshooting, issue resolution, and training purposes. Once the issue is resolved, your data is deleted after a brief grace period just in case the case is reopened.

Contact Information

If you have any questions regarding data safety, please send an email or postal correspondence to:
OnSong LLC, 2 Market Plaza Way, Suite 1, Mechanicsburg, PA 17055